This guide explains how to review your GoodSync Account and confirm that the GoodSync platform installed on each device matches the subscription license assigned to it.
Important: The "GS Version" column displays the installed GoodSync version number. The "Platform" column identifies the installed GoodSync edition and must match the license shown in the "Licenses" column.
- GoodSync license and platform matching
- Review the Licenses tab
- Available Device Licenses
- Assigned Device Licenses
- Review the Devices tab
- Verify the installed platform
- Review the Subscriptions tab
GoodSync license and platform matching
Use the following table to determine which installed GoodSync platform should appear for each subscription license.
| Subscription license | Expected license value | Expected installed platform |
|---|---|---|
| GoodSync Personal | GS-Personal | GS-Personal |
| GoodSync Workstation | Workstation | Workstation |
| GoodSync Server | Server | Server |
The Platform and Licenses values should match. If they do not match, the incorrect GoodSync edition may be installed for the purchased subscription.
Review the Licenses tab
- Go to the GoodSync Account Login page and log in to the GoodSync Account associated with the subscription.
- Select "Licenses" from the menu on the left.
- Review the "Available Device Licenses" and "Assigned Device Licenses" sections.
Active subscription licenses appear under the "Licenses" tab:
- Before activation, a license appears under "Available Device Licenses."
- After activation, the license appears under "Assigned Device Licenses."
Available Device Licenses
This section displays licenses associated with the GoodSync Account that are not currently assigned to a device.
| Column | Description |
|---|---|
| License | The GoodSync license type included with the subscription. |
| Starts/Expires | The subscription start and expiration dates. |
| OrderID | The order number associated with the subscription purchase. |
| Delete | Removes the listed license group from the current GoodSync Account. |
| Renew | Renews an active subscription that is approaching its expiration date or is not configured for automatic renewal. Subscription renewal can also be managed from the "Subscriptions" tab. |
Important: Do not use "Delete" when you only want to release a license from a device. Use "UnAssign" under Assigned Device Licenses instead.
Assigned Device Licenses
This section displays licenses that are currently activated and assigned to devices.
| Column | Description |
|---|---|
| License | The GoodSync license type currently assigned to the device. |
| Starts/Expires | The subscription start and expiration dates. |
| OrderID | The order number associated with the subscription purchase. |
| Assigned to Device | The device currently activated with the license. |
| UnAssign | Releases the license from the current device. The license returns to Available Device Licenses and can be activated on another device. |
Review the Devices tab
Select "Devices" from the menu on the left to review all devices that have used or communicated with the matching GoodSync Account.
| Column | Description |
|---|---|
| GoodSync ID | The GoodSync device or computer name created during account activation. This name is also used when serving files through GoodSync Connect. |
| Login | Indicates whether the device successfully logged in and communicated with the GoodSync Account. |
| OTP | Indicates whether the device was authorized using a one-time password (OTP). |
| Last Seen | The last time the device communicated with GoodSync services to check its account and license status. |
| IP addr last | The last IP address used by the device when communicating with GoodSync services. |
| Name in OS | The computer name assigned by the device's operating system. |
| OS version | The operating system and version currently reported by the device. |
| GS Version | The numerical version of GoodSync currently installed on the device. (To ensure device(s) are using the latest version, check Version News) |
| Platform | The GoodSync edition installed on the device, such as GS-Personal, Workstation, or Server. |
| Licenses | The GoodSync license currently assigned to the device. Compare this value with the Platform column to confirm that the correct edition is installed. |
| Activate | Assigns an available license to the device through the GoodSync Account. The device must be associated with the account and able to communicate with GoodSync services. |
| Delete | Removes the device from the GoodSync Account. The device may require OTP authorization the next time it is added to the account. |
| Authorize | Manually authorizes the device through the GoodSync Account when the required OTP cannot be received or entered on the device. |
Verify the installed platform
- From the "Devices" tab, locate the device you want to review.
- Review the "Platform" column to identify the GoodSync edition installed on the device.
- Review the "Licenses" column to identify the subscription license assigned to the device.
- Confirm that the Platform and Licenses values match.
| Platform | Assigned license | Result and installer |
|---|---|---|
| GS-Personal | GS-Personal | The installed platform matches the assigned license. |
| Workstation | Workstation | The installed platform matches the assigned license. |
| Server | Server | The installed platform matches the assigned license. |
| Workstation | Server |
The installed platform does not match the assigned license. Install GoodSync Server: GoodSync Server for Windows Server |
| Server | Workstation |
The installed platform does not match the assigned license. Install GoodSync Workstation: GoodSync Workstation for Windows GoodSync Workstation for macOS |
| Any platform | No license displayed |
The device may still need to be activated. Additional downloads for Linux and NAS devices located here. |
Important: Select the installer that matches both the device's operating system and the assigned subscription license.
Review the Subscriptions tab
Select "Subscriptions" from the menu on the left to manage current and previous GoodSync subscriptions.
From this page, you can:
- Review active and inactive subscriptions.
- Review subscription start and expiration dates.
- Update subscription billing information.
- Enable or disable automatic renewal.
- Renew an active subscription.
- Purchase additional licenses aligned with the current subscription expiration date.
- Retrieve a copy of the purchase receipt.
For instructions on releasing or activating a license, see How to Assign and Unassign Device Licenses .
If purchased licenses do not appear in the account, see How to Add Licenses to My GoodSync Account .